Terms & Conditions

1Agreement to Terms

By accessing this website (interstatemobilehomemovers.com), requesting a quote, or booking services with Interstate Mobile Home Movers (“we,” “us,” “our,” or “the Company”), you (“Customer,” “you,” “your”) agree to be bound by these Terms & Conditions and our Privacy Policy.

If you do not agree with any part of these terms, please do not use our website or services.

2Description of Services

Interstate Mobile Home Movers provides interstate and intrastate transport, setup, and related services for mobile homes, manufactured homes, modular homes, and park models. Our service area includes Virginia, Maryland, Washington DC, North Carolina, South Carolina, and Florida. Long-haul moves beyond this area may be accepted on a case-by-case basis.

Services may include, but are not limited to:

• On-site inspection and assessment
• Oversize-load permit filing with state DOT offices
• Pilot escort coordination
• Route planning and route surveys
• Utility disconnection
• Transport on specialized trailers
• On-site re-leveling, anchoring, and skirting
• Final inspection and walkthrough

Specific services to be performed will be defined in the written quote provided to you.

3Quotes & Estimates

All quotes provided are estimates based on the information you supply. Final pricing may vary based on:

• Actual home dimensions, weight, and condition at the time of inspection
• Route changes, detours, or road restrictions discovered during transit
• Permit fees imposed by state DOT offices
• Additional escort vehicles required
• Site access conditions at pickup or delivery locations
• Weather, hurricane-zone anchoring requirements, or other unforeseen factors

Quotes are valid for thirty (30) days from the date of issue unless otherwise specified.

4Scheduling & Cancellations

Move dates are confirmed only after all required permits have been issued and a deposit has been received (if applicable). Scheduling is subject to state-specific transport curfews, weekday/daylight restrictions, and weather conditions.

Cancellation Policy:

• More than 14 days before move: Full refund of deposit, minus any permit fees already paid.
• 7–14 days before move: 50% of deposit refunded.
• Less than 7 days before move: Deposit is non-refundable due to crew scheduling and permit costs.
• Same-day cancellation: Customer responsible for full mobilization fee plus permit costs.

5Customer Obligations

You agree to:

• Provide accurate information about your home (size, age, condition, location)
• Ensure clear access to both pickup and delivery sites
• Remove all personal belongings, fragile items, and unsecured items before transport
• Disconnect or arrange disconnection of utilities prior to our arrival, unless we have agreed to handle this
• Provide accurate destination address and any park or community rules
• Obtain permission from the destination site owner or park management
• Be present (or send an authorized representative) on the day of pickup and delivery

6Permits, Escorts & Compliance

We coordinate state oversize-load permits, pilot escort vehicles, and federal DOT compliance as part of our service. Customer is responsible for any park-specific permits, HOA approvals, or local zoning permits at the destination.

State permit timing varies (typically 2–5 business days). We cannot guarantee a specific delivery date until all permits are issued by the relevant state DOT offices.

7Payment Terms

Unless otherwise agreed in writing:

• A deposit may be required to secure your move date and cover permit costs
• Balance is due upon completion of services, before the crew leaves the destination site
• Accepted payment methods will be confirmed in your written quote
• Returned checks or failed payments may incur additional fees

We reserve the right to refuse delivery or final setup if outstanding balances are not paid.

8Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim arising from your move is limited to the amount you paid us for the services in question.

We are not liable for:

• Pre-existing damage, wear, or structural weakness in the home
• Damage to items left inside the home during transport
• Damage caused by the home’s age, condition, or non-standard construction
• Damage from weather events, road conditions, or third parties
• Lost profits, lost income, or indirect or consequential damages

9Damage Claims

Any visible damage caused by our crew during transport or setup must be reported in writing within seventy-two (72) hours of delivery. Photographs and detailed descriptions are required.

Claims filed after seventy-two (72) hours may not be considered. We will work in good faith to investigate and resolve legitimate claims promptly.

10Delays & Force Majeure

We are not responsible for delays caused by events beyond our reasonable control, including but not limited to:

• Weather (storms, hurricanes, flooding, snow, ice)
• Road closures, traffic accidents, or detours
• State permit office delays
• Equipment failure
• Acts of government, civil unrest, or labor disputes
• Pandemic, public health emergencies, or natural disasters

We will communicate any delays as soon as possible and reschedule at the earliest reasonable opportunity.

11Website Use

This website is provided for informational purposes. You agree not to:

• Use this site for any unlawful purpose
• Attempt to gain unauthorized access to any portion of the site
• Use automated tools (bots, scrapers) to extract content
• Submit false or misleading information through our contact forms
• Interfere with the proper functioning of the site

We reserve the right to refuse service or block access to the site at our discretion.

12Intellectual Property

All content on this website — including text, graphics, logos, images, and the “Interstate Mobile Home Movers” name and brand — is the property of Interstate Mobile Home Movers or its licensors and is protected by copyright and trademark law.

You may not copy, reproduce, distribute, or create derivative works from any content on this site without our prior written permission.

13Privacy & Data

Information you submit through our contact forms (name, email, phone, move details) is used solely to respond to your inquiry and provide you with a quote. We do not sell your personal information to third parties.

For full details, see our Privacy Policy.

14Governing Law

These Terms & Conditions are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of laws principles. Any disputes arising from these terms or our services shall be resolved in the state or federal courts located in Virginia.

15Changes to These Terms

We may update these Terms & Conditions from time to time. The most current version will always be posted on this page with the “Last Updated” date at the top. Continued use of our website or services after changes are posted constitutes acceptance of the revised terms.

16Contact Us

If you have questions about these Terms & Conditions, please reach out:

• Phone: (434) 202-4614
• Email: info@interstatemobilehomemovers.com
• Based In: Richmond, Virginia
• Hours: Monday–Sunday, 24/7 Dispatch